Shipping Policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

1. Introduction

At WorkBay Depot ("we," "us," or "our"), we aim to provide a reliable and transparent shipping experience for our customers.

This Shipping Policy describes the shipping, freight, delivery, tracking, damage-reporting, and related terms applicable to products purchased through www.workbaydepot.com.

Because WorkBay Depot sells commercial, industrial, warehouse, facility, and shop equipment from multiple manufacturers and suppliers, shipping methods, carriers, lead times, and delivery requirements may vary depending on the product and destination.

Fulfillment Notice

Orders may be shipped from manufacturer facilities, supplier warehouses, distributor facilities, or other fulfillment locations depending on the product.

As a result, products within the same order may occasionally ship separately, arrive at different times, or be delivered by different carriers.

Our registered business office is located at:

WorkBay Depot
42705 Grand River Ave., Suite 201
Novi, MI 48075
United States

Unless specifically instructed by WorkBay Depot, returns should not be sent to our registered business office. Customers must follow the applicable return authorization and return-shipping instructions provided by WorkBay Depot.

2. Shipping Destinations

2.1 United States

WorkBay Depot currently ships within the United States.

Shipping availability for a particular product may depend on:

  • Manufacturer or supplier shipping restrictions;

  • Customer location;

  • Product size and weight;

  • Carrier service availability;

  • Freight requirements;

  • Delivery-access requirements; and

  • Other product-specific or destination-specific restrictions.

If we are unable to ship an ordered product to the address provided, we will contact you regarding available options.

2.2 Certain Destinations

Shipping availability and charges for locations such as Alaska, Hawaii, U.S. territories, APO/FPO addresses, remote locations, islands, or other destinations requiring specialized transportation may differ from standard shipping.

If shipping to your location requires additional arrangements or charges that were not calculated during checkout, WorkBay Depot will contact you before proceeding with the affected shipment.

2.3 International Shipping

Unless expressly offered or approved by WorkBay Depot for a particular transaction, our standard shipping program is currently limited to the United States.

2.4 Future Expansion

We may expand our standard shipping destinations in the future. Any updates will be reflected on our Website or during checkout.

3. Shipping Costs

Shipping costs depend on the product, order size, shipping method, destination, and delivery requirements.

Applicable shipping or freight charges may be:

  • Calculated during checkout;

  • Included in the advertised product price where expressly stated;

  • Included in a written quotation;

  • Calculated separately for freight or specialized deliveries; or

  • Confirmed with the customer before the order is finalized or shipped when additional delivery information is required.

Certain commercial and industrial equipment may require LTL freight or specialized delivery services, which can involve additional charges for services such as:

  • Liftgate delivery;

  • Residential delivery;

  • Limited-access delivery;

  • Inside delivery;

  • Appointment delivery;

  • Reconsignment;

  • Redelivery; or

  • Other specialized freight services.

Any shipping promotion or free-shipping offer applies only when expressly stated and is subject to the terms and exclusions of that offer.

4. Order Processing Time

4.1 Handling Time

Standard orders are generally processed within 1–2 business days.

Business days are Monday through Friday, excluding applicable holidays.

Processing time refers to the time required to review, confirm, prepare, and release an order for fulfillment. It is separate from the carrier's transit time.

4.2 Order Cut-Off Time

Our standard order cut-off time is 5:00 PM Eastern Time.

Orders placed before the cut-off may begin processing the same business day.

Orders placed after the cut-off will generally begin processing on the next business day.

The cut-off time does not guarantee same-day shipment.

4.3 Weekend and Holiday Orders

Orders placed on weekends or applicable holidays will generally begin processing on the next business day.

4.4 Backorders

If an ordered item is backordered, we will make reasonable efforts to notify you within 48 hours after we become aware of the backorder and provide an estimated availability date when that information is available.

Estimated backorder and availability dates are generally provided by manufacturers or suppliers and are not guaranteed by WorkBay Depot.

Customers may have cancellation options for backordered products in accordance with our Cancellation Policy and any product-specific terms.

5. Estimated Delivery Time

5.1 Standard Domestic Delivery

Our standard domestic shipping estimate is generally:

3–5 business days in transit after shipment.

With our typical 1–2 business-day processing period, a standard order may therefore arrive approximately 4–7 business days after the order is placed, assuming the product is in stock and no freight, manufacturer, verification, or other delays apply.

5.2 Delivery Estimates Are Not Guarantees

Processing, shipment, transit, and delivery dates are estimates unless WorkBay Depot expressly provides a written guaranteed delivery commitment.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather;

  • Natural disasters;

  • Manufacturer or supplier delays;

  • Freight terminal congestion;

  • Transportation disruptions;

  • Labor disruptions;

  • Holidays;

  • Incorrect or incomplete shipping information;

  • Delivery appointment availability;

  • Remote or limited-access destinations; and

  • Other circumstances outside our control.

WorkBay Depot is not responsible for carrier delays outside our reasonable control, subject to rights available under applicable law.

5.3 Large and Special-Order Equipment

Certain commercial equipment, oversized products, made-to-order products, custom products, or freight shipments may have processing and delivery times longer than the standard estimates above.

Where known, product-specific lead times may be displayed on the product page, included in a quotation, communicated after order review, or otherwise provided to the customer.

6. Shipping Methods and Carriers

6.1 Parcel Carriers

Depending on the product and destination, domestic parcel shipments may be transported by carriers including:

  • USPS

  • UPS

  • FedEx

6.2 LTL Freight Carriers

Large, heavy, palletized, or oversized equipment may ship by Less-Than-Truckload (LTL) freight or another commercial freight service.

Freight carriers may include:

  • FedEx Freight

  • Old Dominion Freight Line

  • XPO Logistics

We or our suppliers may use other qualified carriers when appropriate for a particular shipment.

Carrier selection may be determined by WorkBay Depot, the applicable manufacturer or supplier, shipment characteristics, destination, service availability, or other logistical considerations.

6.3 Tracking Information

When tracking information is available, it will generally be provided by email after the order ships.

Some freight shipments may use a PRO number, bill of lading number, or other freight-tracking reference rather than a standard parcel tracking number.

6.4 Shipment Protection

Shipping claims for loss or damage are handled according to the circumstances of the shipment, applicable carrier procedures, manufacturer or supplier requirements, and this Shipping Policy.

Customers must comply with the inspection and reporting requirements in this policy to help preserve applicable freight or damage claims.

7. LTL Freight and Large-Equipment Deliveries

Because WorkBay Depot sells commercial and industrial equipment, some orders require special freight procedures.

7.1 Delivery Appointments

The freight carrier may contact you to schedule a delivery appointment.

You are responsible for providing a valid telephone number and ensuring that an authorized person is available to receive the shipment when required.

7.2 Commercial vs. Residential Delivery

Freight pricing and service requirements may differ depending on whether the delivery address is a commercial location, residence, construction site, farm, school, government facility, storage facility, or other limited-access location.

Customers must accurately identify the type of delivery location when requested.

Additional carrier charges caused by inaccurate delivery information may be the customer's responsibility.

7.3 Liftgate Service

Some large products are delivered on pallets and may require a loading dock or forklift for unloading.

If your location does not have appropriate unloading equipment or a loading dock, liftgate service may be required.

Additional charges may apply when liftgate service or another special delivery service is requested or required.

7.4 Curbside/Freight Delivery

Unless otherwise expressly stated, standard freight delivery does not necessarily include:

  • Inside delivery;

  • Placement inside a building;

  • Unpacking;

  • Assembly;

  • Installation;

  • Removal of packaging;

  • Removal of existing equipment; or

  • Movement of equipment to its final installation location.

Customers are responsible for confirming what delivery services are included before ordering if special handling is required.

8. Order Tracking

After your order has shipped, you will generally receive a shipping confirmation email containing available shipment information, which may include:

  • Tracking number or freight PRO number;

  • Carrier name; and

  • Tracking instructions.

You can typically track parcel shipments through the applicable carrier using the tracking information provided.

Carrier-generated tracking updates are controlled by the carrier and may occasionally be delayed or inaccurate.

If you need assistance tracking an order, please contact:

Email: support@workbaydepot.com
Phone: (888) 599-3180

9. Delivery Inspection — IMPORTANT FOR FREIGHT ORDERS

Customers receiving commercial equipment or freight shipments should inspect the shipment carefully before signing the carrier's delivery receipt whenever reasonably possible.

Before accepting a freight shipment:

  1. Count the packages, pallets, or pieces and compare them with the delivery documentation.

  2. Inspect cartons, crates, pallets, wrapping, and equipment for visible damage.

  3. Look for punctures, tears, crushed corners, broken pallets, missing wrapping, exposed equipment, or other signs of damage.

  4. Note any visible damage or shortage on the carrier's delivery receipt before signing.

  5. Take clear photographs of the packaging, pallet, equipment, labels, and visible damage.

  6. Keep the packaging and shipping materials until the issue has been resolved.

If damage is visible, write a specific description of the damage on the carrier's delivery receipt rather than signing the shipment as received in good condition.

Failure to document visible freight damage at delivery may affect our ability to pursue a carrier or manufacturer claim.

10. Delayed or Lost Shipments

10.1 Delayed Delivery

If your shipment has not arrived within the estimated delivery period, please contact us:

Email: support@workbaydepot.com
Phone: (888) 599-3180

We will make reasonable efforts to assist with obtaining updated shipment information from the applicable carrier, manufacturer, or supplier.

10.2 Lost Shipments

If tracking indicates that a shipment was delivered but you cannot locate it:

  1. Verify that the shipping address on your order is correct;

  2. Check the delivery location and surrounding area;

  3. Check with employees, household members, neighbors, reception personnel, building management, or others who may have accepted the shipment;

  4. Review any carrier delivery photograph or delivery confirmation, if available; and

  5. Contact WorkBay Depot for assistance.

We may initiate or assist with a carrier investigation where appropriate.

Replacement or refund eligibility for a lost shipment will depend on the results of the carrier investigation and applicable law.

11. Damaged Shipments

If your order arrives damaged, contact WorkBay Depot within 7 days of delivery.

Please provide:

  • Your order number;

  • Description of the damage;

  • Photographs of the product;

  • Photographs of the exterior packaging;

  • Photographs of the shipping label;

  • Photographs of the pallet or crate, where applicable; and

  • A copy or photograph of the freight delivery receipt if applicable.

Contact us at:

Email: support@workbaydepot.com
Phone: (888) 599-3180

Do not discard the product, packaging, pallet, crate, or shipping materials while a damage claim is being reviewed unless WorkBay Depot instructs you otherwise.

Resolution of Valid Damage Claims

If we confirm that an item was damaged in transit and qualifies for a remedy under our policies, applicable warranty, carrier coverage, or applicable law, WorkBay Depot will work with the customer and, where applicable, the manufacturer, supplier, or carrier to arrange an appropriate remedy.

Depending on the circumstances, that remedy may include:

  • Replacement of the damaged product;

  • Replacement parts;

  • Repair or warranty assistance;

  • Refund; or

  • Another appropriate resolution.

Where a return is required because of a verified shipping error or qualifying transit damage for which the customer is not responsible, the customer will not be charged a change-of-mind restocking fee, and WorkBay Depot will arrange or cover applicable return shipping as appropriate.

12. Missing Items or Shortages

If an item, component, package, or piece is missing from your shipment, please contact WorkBay Depot within 7 days of delivery.

Provide:

  • Your order number;

  • Description of the missing item or component;

  • Photographs of the shipment as received;

  • Packing slip, if available; and

  • Freight delivery documentation, where applicable.

We will investigate the shortage with the applicable manufacturer, supplier, warehouse, or carrier.

If we confirm that an item was omitted from the shipment, we will work to provide the missing item, replacement, refund, or another appropriate resolution.

13. Split Shipments

Orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

As a result:

  • Items from the same order may arrive on different dates;

  • Different carriers may be used;

  • You may receive multiple tracking numbers; and

  • Receiving one portion of an order does not necessarily mean the remaining items are missing or delayed.

Where available, separate tracking information will be provided for individual shipments.

14. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an address error, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

If a shipment is delayed, returned, redirected, reconsigned, or otherwise affected because the customer provided an incorrect or incomplete address, the customer may be responsible for resulting:

  • Additional shipping charges;

  • Return freight;

  • Reconsignment fees;

  • Redelivery charges;

  • Storage fees; or

  • Other carrier charges.

If a shipment is returned because of an incorrect address, we will contact you regarding available reshipment or return options.

15. Refused Deliveries

Customers should not refuse delivery solely because they changed their mind about an order.

A refused shipment may result in return freight charges, carrier fees, storage fees, redelivery charges, and applicable restocking fees.

If a shipment appears damaged, follow the inspection procedures in this Shipping Policy and contact WorkBay Depot promptly for instructions.

Refusing a damaged freight shipment may be appropriate in certain circumstances, but customers should document the damage thoroughly and contact us as soon as possible.

16. Return and Refund Policy Summary

Eligible returns are generally accepted within 30 days in accordance with our Return and Refund Policy.

For eligible non-defective, change-of-mind returns:

  • Products must be unused;

  • Products must be in their original packaging;

  • Applicable tags, manuals, accessories, parts, and materials should be included;

  • The customer is responsible for return shipping costs; and

  • A 25% restocking fee applies unless different product-specific terms have been disclosed.

A change-of-mind restocking fee does not apply to qualifying defective products, verified shipping errors, or qualifying products damaged in transit where the customer is entitled to a remedy under our policies or applicable law.

Once an eligible refund is approved, WorkBay Depot generally processes the refund within 7 business days.

Additional posting time may be required by your bank, card issuer, or payment provider.

For complete return requirements and exclusions, please review our Return and Refund Policy at www.workbaydepot.com/pages/return-and-refund-policy.

17. Order Cancellations

Customers may request cancellation within 24 hours of order placement, subject to our Cancellation Policy.

Because orders may be submitted directly to manufacturers or suppliers shortly after placement, submitting a cancellation request does not guarantee that the order can still be stopped.

Once an order has shipped, it cannot be cancelled and must instead be handled under our applicable return procedures.

Please review our Cancellation Policy for complete details.

18. Changes to This Shipping Policy

WorkBay Depot may update this Shipping Policy from time to time to reflect changes in our carriers, manufacturers, suppliers, fulfillment processes, delivery services, business practices, or applicable legal requirements.

Updated versions will be posted on www.workbaydepot.com with a revised "Last Updated" date.

19. Contact Information

For questions regarding shipping, tracking, freight delivery, damaged shipments, or missing items, please contact:

WorkBay Depot
42705 Grand River Ave., Suite 201
Novi, MI 48375
United States

Email: support@workbaydepot.com
Phone: (888) 599-3180
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Website: www.workbaydepot.com

We generally respond to customer inquiries within 24–48 hours during normal business operations. For shipping damage or other time-sensitive delivery issues, please contact us as soon as possible.