FAQs

What kind of equipment do you carry?

We carry commercial and industrial equipment including car lifts, tool storage, pallet jacks, forklifts, scissor lifts, welding machines, air compressors, portable generators, pressure washers, floor scrubbers, vacuum sweepers, wet/dry vacuums, and carpet extractors.

Do your products come with a warranty?

Yes. Every product we sell is covered by the manufacturer's warranty. Warranty length and coverage vary by brand and product — see our Warranty Policy page for full details.

Do you offer freight shipping for large equipment?

Yes. Large or heavy items ship via LTL freight through carriers such as FedEx Freight, Old Dominion Freight Line, and XPO Logistics. Where a freight charge applies, it's shown at checkout before you pay, or confirmed by a WorkBay Depot specialist for special-order items. We will contact you to schedule delivery and provide tracking once your order ships.

Is shipping really free?

Many items ship free within the United States on orders of $100 or more. Large freight items, such as car lifts, have a freight charge that's shown at checkout before you pay, and select lifts can also be picked up at the warehouse. For special-order items, a WorkBay Depot specialist will confirm freight with you before your order is placed. Optional delivery services (such as liftgate or inside delivery) may be charged separately and will be disclosed on the product page or at checkout.

How long does shipping take?

Orders are processed within 1-2 business days. Standard in-stock items typically arrive within 4-7 business days from the date of order placement. You will receive tracking information once your order ships. Large or special-order equipment may have longer lead times.

Can I return a product if I change my mind?

Yes. We accept returns within 30 days of delivery for products in original, unused condition with all original components included. A 25% restocking fee applies, and return shipping for change-of-mind returns is the buyer's responsibility. See our full Return and Refund Policy for details.

What if my item arrives damaged?

If your package arrives damaged, take photos of the damaged packaging, product, and pallet/crate (if applicable), and note any visible freight damage on the delivery receipt before signing. Contact us within 7 days of delivery at support@workbaydepot.com. Damaged items are eligible for a full refund or replacement, with no restocking fee and return shipping covered by us.

Can I cancel my order?

Yes, orders can be cancelled within 1 hour of placement at no charge, provided the order has not already entered the fulfillment process. If your order has already shipped, we are unable to cancel it — please contact us to arrange a return. A 25% restocking fee applies to change-of-mind returns after shipment. Contact us immediately at support@workbaydepot.com or +1-888-599-3180 to request a cancellation.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Options page for details.

Do you offer a price match?

Yes. If you find the identical product (same brand, same model, from another authorized dealer) at a lower price, contact us before purchasing. We will verify the price and match it. See our Price Match Guarantee page for details.

How do I track my order?

You will receive a tracking number by email once your order ships. You can also use our Track Your Order page to check the status of your shipment.

Who do I contact for support?

You can reach us by email at support@workbaydepot.com or by phone at +1-888-599-3180. Our team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We aim to respond to all inquiries within one business day.