Refund policy

Effective Date: September 28, 2026

1. Overview (Quick Reference)

Return Window: 30 days from delivery
Product Condition Accepted: New (unused, undamaged, original packaging, all original components included) for change-of-mind returns; any condition for defective, damaged, or incorrect items
Return Method: By mail or freight, as applicable
Return Shipping Cost: Customer pays for change-of-mind returns; WorkBay Depot arranges or covers reasonable authorized return transportation for defective, damaged, or incorrect items
Restocking Fee: 25% for eligible change-of-mind returns; 0% for defective, damaged, or incorrect items
Refund Processing Time: Generally within 7 business days after we receive, inspect, and approve the returned item
Refund Method: Original payment method
Exchanges: Accepted for defective, damaged, or incorrect items

2. Scope and Intent

This Return and Refund Policy applies to all purchases made through the WorkBay Depot website located at workbaydepot.com ("Website"), operated by My Ventures LLC, and shipped to customers within the United States.

3. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@workbaydepot.com

Phone: +1-888-599-3180

Address: 42705 Grand River Ave., Suite 201, Novi, MI 48375, United States

Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

4. Return Eligibility

Customers have the right to return products within 30 days of delivery, subject to the conditions below. We accept returns for both defective and non-defective products.

4.1 Conditions for Return

For Non-Defective Returns (Change of Mind): The product must be unused, undamaged, and in the same condition you received it, in its original packaging with all original components, materials, and documentation included.
For Defective, Damaged, or Incorrect Returns: Items are accepted regardless of condition. Please provide photos or videos as documentation.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

5. Return Process

5.1 Initiating a Return. Contact Customer Service at support@workbaydepot.com or +1-888-599-3180 within 30 days of delivery. Provide your order number and reason for return.

5.2 Return Authorization. After reviewing your request, we will provide return instructions. Please note that change-of-mind returns are subject to a 25% restocking fee, which will be deducted from your refund.

5.3 Preparing Your Return. Securely pack the item in its original packaging with all accessories, manuals, and materials included.

5.4 Shipping the Return. Ship the item within 7 days of receiving your return authorization, using a trackable shipping method.

6. Return Shipping Costs and Fees

Return Shipping Costs (Change of Mind): The customer is responsible for return shipping costs.
Return Shipping Costs (Defective, Damaged, or Incorrect Items): WorkBay Depot will arrange or cover reasonable authorized return transportation.
Restocking Fees: A 25% restocking fee applies to eligible change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind (Non-Defective Products). Items must be unused, undamaged, and in original packaging with all original components included, and the return request made within 30 days of delivery. A refund will be issued to the original payment method, minus a 25% restocking fee. Return shipping is the customer's responsibility.

7.2 Defective or Damaged Goods. Contact us within 7 days of delivery. Provide photos or videos of the defect or damage, along with your order number. We will offer a replacement, replacement parts, repair assistance, or a full refund with no restocking fee, and we will arrange or cover reasonable authorized return transportation.

7.3 Incorrect Product Received. Inform us immediately upon receipt. We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product at no additional cost.

7.4 Product Never Arrived. Contact us if your product does not arrive within the estimated delivery time. We will investigate with the carrier and offer a full refund or replacement if the product is confirmed lost.

7.5 Order Cancellation. See our Cancellation Policy for details on canceling an order before it ships.

8. Refunds

8.1 Refund Conditions. Refunds are issued after we receive, inspect, and approve the returned item. We will notify you via email of the approval or rejection of your refund.

8.2 Refund Processing. Refunds are processed to the original payment method generally within 7 business days of receiving and approving the return. It may take additional time for the refund to appear in your account, depending on your bank or card issuer.

8.3 Partial Refunds. Partial refunds may be granted for items not in original condition, damaged, or missing parts for reasons not due to our error, or for items returned more than 30 days after delivery.

9. Exchanges

We accept exchanges for items that are defective, damaged, or incorrect. To request an exchange, contact us at support@workbaydepot.com.

10. Non-Returnable Items

The following items are not eligible for return or refund: custom or personalized products; made-to-order or special-order items marked non-returnable; products expressly marked "Final Sale"; used, installed, altered, modified, or damaged items after delivery; and products missing required original components, packaging, or materials.

EKKO Products

EKKO equipment is subject to the following return terms, which replace the general return window, restocking fee and return shipping terms above for EKKO products:

Return Window: Returns are accepted within 5 days of delivery.
Restocking Fee: 20% of the product price.
Return Freight: The customer pays all return freight.
Original Shipping: The original outbound shipping cost, including any shipping we provided free of charge, is deducted from the refund.
Condition: Items must be unused and in original condition and original packaging.
How to Start a Return: Email support@workbaydepot.com with your order number within 5 days of delivery.

Final Sale Items

Items marked FINAL SALE are non-returnable, non-refundable and non-cancelable.

11. Timelines

Return Window: 30 days from delivery.
Damaged Package / Missing Item Reporting: Within 7 days of delivery.
Refund Processing Time: Generally 7 business days after receiving, inspecting, and approving the return.

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

13. Questions and Support

WorkBay Depot (operated by My Ventures LLC)