Shipping policy

Effective Date: September 28, 2026

1. Introduction

At WorkBay Depot, operated by My Ventures LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, workbaydepot.com.

Fulfillment Notice: Orders are fulfilled and shipped from our fulfillment center. Our registered business office is located at 42705 Grand River Ave., Suite 201, Novi, MI 48375.

2. Shipping Destinations

  • Countries We Ship To: United States. Special shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and remote locations may be available but can incur additional charges.
  • Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping: Free standard shipping on most orders of $100 or more within the United States. Large freight items, such as car lifts, have a freight charge that's shown at checkout before you pay, and select lifts also offer warehouse pickup. For special-order items, a WorkBay Depot specialist will confirm freight with you before your order is placed. Specialized delivery services (such as liftgate, residential delivery, inside delivery, or appointment delivery) may be calculated separately and disclosed on the product page or at checkout.

4. Order Processing Time

  • Handling Time: Orders are processed with a handling time of 1-2 business days. Orders are fulfilled Monday through Friday (excluding holidays).
  • Order Cut-Off Time: The order cut-off time is 5:00 PM Eastern Time. Orders placed before this time will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
  • Backorders: If an item is backordered, we will notify you within 48 hours of order placement with an estimated availability date.

5. Estimated Delivery Time

Domestic Shipping:

  • Transit Time: 3-5 business days for most destinations. Orders are shipped Monday through Friday.
  • Total Estimated Delivery Time: Approximately 4-7 business days from the date the order is placed. Large or special-order equipment may have longer lead times.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.
  • Domestic Carriers: USPS, UPS, FedEx
  • LTL Freight Carriers (for large equipment): FedEx Freight, Old Dominion Freight Line, XPO Logistics, and other qualified carriers
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has been shipped, you will receive an email containing: Tracking Number, Carrier Name, and Tracking instructions.

You can track your package directly on the carrier's website using the tracking number provided in your shipping confirmation email. You will also receive automatic email updates from the carrier as your package moves through the delivery process.

If you have questions or need assistance with tracking, please contact our Customer Service team at support@workbaydepot.com or +1-888-599-3180.

8. Delivery Issues

8.1 Delayed or Lost Packages. Delayed Delivery: If your package is delayed beyond the estimated total delivery time, please contact us at support@workbaydepot.com or +1-888-599-3180. Lost Packages: If your tracking information indicates that your package was delivered but you have not received it: verify the shipping address provided; check with neighbors or building management; contact us for further assistance.

8.2 Damaged Packages. If your package arrives damaged: take photos of the damaged packaging, product, shipping label, and pallet/crate (if applicable); contact us within 7 days of delivery at support@workbaydepot.com with your order number, a description of the damage, and a copy of the freight receipt if applicable. Valid damage claims are eligible for a full refund, replacement, replacement parts, or repair assistance, with no restocking fee, and with return shipping covered by us.

9. Missing Items

If any items are missing from your order: contact us within 7 days of receiving your package; provide your order number and details of the missing item(s). We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy Summary

  • Returns are accepted within 30 days of receiving your order, for both defective and non-defective products.
  • Non-defective returns must be unused, in original packaging, with all original components and materials included.
  • Customer is responsible for return shipping costs on change-of-mind returns.
  • A 25% restocking fee applies to change-of-mind returns. No restocking fee applies to defective, damaged, or incorrect items.
  • Refund processing time is generally 7 business days after we receive, inspect, and approve the returned item.

For complete details, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address: we will contact you to arrange reshipment; additional shipping charges may apply.

12. Contact Information

WorkBay Depot (operated by My Ventures LLC)

Email: support@workbaydepot.com

Phone: +1-888-599-3180

Address: 42705 Grand River Ave., Suite 201, Novi, MI 48375, United States

Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

Response Time: Within 1 business day